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New Technical Support and Upgrade Policy

Following on from my recent discussion about pricing changes, I've been conducting a thorough review of many aspects of how I run the Pixaria Gallery project. As of July 1st, I will be changing the technical support and upgrade policy for Pixaria Gallery in a way that I believe will enable me to provide a better support service that strikes a more realistic balance between the needs of Pixaria's many users and my availablility as a freelance software developer.

From July 1st, the Pixaria upgrade and support policy will be to provide free technical support and upgrades for one year from the date of purchase of a Pixaria Gallery license.

After the free upgrade and support period ends, it will be possible to purchase a technical support and upgrade maintenance licence that will extend the coverage period by an additional year. If you decide you don't wish to purchase an extension, your existing licence will (of course) continue to be valid and you can continue to use your software as you wish.

Should you need to, you will be able to purchase a support and upgrade licence extension for $99 (US) at any time you choose.

I hope that by making this change in policy, I will be able to offer an even better service that enables Pixaria to continue to grow with the support of its users!

Existing users please note!

1. Users who purchased over a year ago from July 1st will need to purchase a licence extension in order to continue to obtain technical support.
2. All existing users of Pixaria 2.0 or above will be entitled to free upgrades up to but not including version 3.0 which will be out later this year.
3. Pixaria users who purchased the software during 2010 will be entitled to a free upgrade to version 3.0 later this year and then one year's upgrades from the date of purchase.

Addendum

I've been contacted by a few users who have asked to know if it will be possible to buy an upgrade extension that does not include technical support. The answer to this is no because I don't think it's fair to ask people to pay for updates and then not provide support the end user if they need assistance or something goes wrong.

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