Troubleshooting » Blank Postcard E-mails

The most likely culprit is a corrupt, missing or damaged e-mail template for the postcard contents. In the templates directory for your chosen theme (or the templates_default directory if your not using a custom theme) you should locate a template file with the path and name:

email.templates/postcard.content.tpl

This is where the code for the postcard e-mail contents is stored and if this file is damaged or missing, any postcards you send from your website will be completely empty. To fix the problem, re-upload all the template files again using FTP.


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Last edited on Thursday February 18 2010 at 13:34:50